Humansa Gift Card Terms and Conditions

1. Validity

The gift card is valid for 12 months from the date of purchase. Any unused balance after the expiry date will be forfeited and cannot be redeemed or refunded.

2. Gift Card Denominations

Gift cards are available in the denominations of HKD1,000; HKD3,000, HKD 5,000 and HKD10,000.

3. Usage Locations

The gift card can be exclusively for payment of products and services at Humansa Victoria Dockside Centre (“VD”) and Humansa Physio & Fitness Centres (“Fitness”).

4. Purchase Channels

Gift cards can be purchased via Humansa E-Shop, offline at VD and Fitness Centres, and through authorized B2B partners.

5. Activation Process

Initial activation requires the physical presentation of the gift card at VD. Customers must bring the physical card to VD where front desk staff will assist in activating the card’s credit via the Humansa APP.

6. Redemption Process

Gift card credit can only be redeemed offline at VD and Fitness centres. Staff will use the Humansa APP to redeem the credit for products and/or services. Partial payments combining gift card credit with other payment methods are accepted if the purchase exceeds the card balance.

7. Promotions and Limitations

The credit is applicable exclusively to standard promotions for general customers and cannot be combined with other special offers or discounts unless explicitly stated.

8. Non-Transferability and Restrictions

Gift cards are non-transferable, non-refundable, and cannot be exchanged for cash and cannot be used to purchase other gift cards. Cardholders cannot resell, broker, or use the gift card for promotional or commercial resale without Humansa’s prior written consent.

Lost or stolen cards will not be replaced or refunded, unless in exceptional circumstances at the sole discretion of Humansa.

Humansa reserves the right to withhold or reject redemption, suspend or cancel a gift card if it has reason to suspect fraud, misuse, tampering, or if required to comply with applicable law. Humansa shall not be liable for any losses arising from such action taken in good faith.

9. Amendments

Humansa reserves the right to amend these terms and conditions at any time without prior notice. Amendments will apply to gift cards issued after the amendment date and to existing gift cards where permitted by law. Humansa will publish updated terms and conditions in accordance with its policies.

10. Governing Law

These Terms and Conditions are governed by the laws of Hong Kong.